Technical Support Professional

1 day ago


Västerås, Västmanland, Sweden Ängsgärdet Full time

Our goal at Ängsgärdet is to create a sustainable future through innovation and collaboration. As a Digital Technical Support Specialist, you will play a key role in delivering high-quality solutions to our customers. Your responsibilities will include building relationships with customers, collaborating with internal teams, and staying up-to-date on industry trends.

Key Responsibilities

  • Establish strong relationships with customers to understand their needs.
  • Develop expertise in ABB's Digital Infrastructure to provide effective support.
  • Analyze customer problems, troubleshoot technical issues, and identify areas for improvement.
  • Collaborate with internal teams to deliver innovative solutions.
  • Partner with software development teams to implement supportability features.
  • Participate in site visits to diagnose complex issues or conduct system health checks.

Requirements

  • Education or experience in process automation or a related field.
  • Familiarity with ABB PA PCP products and third-party technologies.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Fluency in Swedish and English.
  • Willingness to travel domestically and internationally.


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