Customer Experience Manager

3 days ago


Linköping, Östergötland, Sweden Toyota Material Handling Europe Full time

We are 13,500 colleagues passionate about supporting companies of all sizes with today's and tomorrow's material handling challenges. Our business and industry are essential for daily life and society at large.

The Role

As a part of our Market Operations organisation, you will be a significant contributor to elevate the customer experience by efficiently coordinating the resolution of major issues across the organisation. You will identify common issues affecting customers across Europe based on customer information provided by functional and company surveys. Your responsibility is to follow up and report status until final resolution.

You will also lead and coordinate the implementation of TPS methodologies in each of our TMHE MSCOs entities to solve customer pains efficiently. This activity will be coordinated with the Toyota Lean Academy to ensure quality improvement processes meet high standards.



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