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Technical Solutions Specialist
1 month ago
nShift is the leading global provider of cloud delivery management solutions, enabling the frictionless shipment and return of almost one billion shipments across 190 countries each year. Our headquarters are in London and Oslo, with over 500 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.
Our SoftwareOur software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to our having over 1000 carriers integrated into our platform, nearly 3 times more than our competitors.
Key ResponsibilitiesYour overall responsibility is focused on:
- Customer satisfaction
- Time and capacity utilization
- Risk/issue management
Technical & advisory tasks: Ensure all customer-related advisory and technical tasks are executed to the highest standards and made available for QA audits.
Prepare to serve as nShift's point of contact throughout the project lifecycle when required.
Ensure all technical tasks have established success criteria, and that they are understood by all stakeholders.
Manage project tasks assigned through nShift's chosen ticket management tool, register time and work daily, and archive documents when produced/received.
Prepare solution proposals and proof of concept modelling for regular quality assurance reviews.
Ensure all technical project tasks are executed in line with the budget assigned.
Prepare and facilitate analysis workshops with the customer and gather finalized details in a timely manner.
Deliver technical work packages in any project.
Other relevant tasks as required by the business.
