Quality Control Expert with Chinese Language Proficiency

5 days ago


Stockholm, Stockholm, Sweden TELUS Digital Full time
Job Description:

We are seeking a highly skilled Quality Control Expert with Chinese Language Proficiency to join our team at TELUS Digital AI. In this role, you will be responsible for ensuring that our projects meet specified standards of quality and performance.

Your primary responsibilities will include conducting audits, identifying areas for improvement, and proposing strategies for enhancement. You will also support team leads in providing root cause analysis and reporting real-time issues.

This is an excellent opportunity for a motivated individual with strong analytical skills and attention to detail. The ideal candidate will have experience working on tasks that require review, verification, or validation to detect issues and propose improvements.

Key Responsibilities:

  • Conduct audits of quality queues and identify areas for improvement in quality assurance processes.
  • Support team leads in providing root cause analysis and reporting real-time issues.
  • Collaborate with the training team to design, implement, and deliver trainings as needed.
  • Raise questions to client point of contacts for further clarification and share knowledge with teams.
  • Communicate with teams to leverage best practices and consistency across all projects.
Requirements:

To be successful in this role, you will need to have:

  • Fluent Chinese and English language skills.
  • A strong analytical mindset and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with cross-functional teams.
  • Strong Microsoft Office skills, especially Excel and PowerPoint, and Google Suite.
  • Prioritizing issues based on their impact on quality and compliance.
  • Experience with data analysis to support decision-making.


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