
Global Support Strategist
2 days ago
Improve Customer Experiences with Tobii Dynavox
">We are a global leader in assistive communication technology, committed to giving a voice to individuals with disabilities. Our mission is to empower them to express themselves and connect with the world.
Tobii Dynavox is seeking a skilled Technical Support Manager to lead our EUROW Technical Support Team. As the voice of the team, you will ensure they provide best-in-class support to our users and prescribers, driving business value and customer satisfaction.
The ideal candidate has at least 1 year of experience in technical support and/or customer service, with a passion for improving processes and customer experiences. They should be able to coach and develop their team, oversee day-to-day case management, and optimize processes and systems.
What we look for:
- Strong Technical Skills: Proficiency in Microsoft 365 tools and CRM system experience is required.
- Excellent Communication Skills: Excellent verbal and written communication skills in English.
- Leadership Experience: Previous team and/or operational leadership experience in tech support and/or customer service.
About the Position
This is a mid-senior level, full-time position in our Stockholm office. The successful candidate will have a strong understanding of IT service delivery and the ability to build great relationships inside and outside the organization.
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