Business Outcomes Specialist

4 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time

We are looking for a Business Outcomes Specialist to join our team in Stockholm. The successful candidate will be responsible for driving customer adoption of Workiva solutions and ensuring return on investment (ROI) for senior management level customers.

About the Role

The ideal candidate will have experience in managing the entire customer lifecycle, with a focus on driving business outcomes and ensuring value realization in high-value named accounts. They will also be responsible for consulting on best practices, workflows, and management business reviews to drive widespread adoption of Workiva solutions.

Key Responsibilities:
  1. Manage the entire customer lifecycle, with a focus on driving business outcomes and ensuring value realization in high-value named accounts.
  2. Consult on best practices, workflows, and management business reviews to drive widespread adoption of Workiva solutions.
  3. Develop multi-level relationships throughout customer organizations and serve as a trusted advisor to executives and key stakeholders.
  4. Identify risks and develop risk mitigation plans within high-touch named accounts and take appropriate actions to manage and/or escalate to an efficient resolution.
Requirements:
  1. Bachelor's degree or equivalent combination of education and experience in a related field; an advanced degree may be considered in lieu of professional experience.
  2. Four years of related experience in Customer Success, Customer Service, Account Management, or Sales.
  3. Fluency in both English and Finnish.


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