
Financial Solutions Expert
12 hours ago
We are a fintech company dedicated to simplifying access to financing for small businesses in northern Europe. Our innovative solutions aim to drive growth and transform the financial landscape for entrepreneurs.
About the Role
The role of Customer Success Representative involves providing excellent customer service to our Dutch customers through various contact channels, including phone, chat, and email. You will be responsible for resolving customer inquiries, taking ownership of the onboarding process, and driving customer satisfaction.
Key Responsibilities:
- Manage inbound customer errands via phone, chat, and email.
- Take full ownership of the resolution and customer-facing contact.
- Collaborate with colleagues to drive improvements and achieve high customer satisfaction.
Requirements:
- Experience in customer service, preferably via phone and email.
- Basic knowledge of financial products.
- Proven capabilities in achieving high customer satisfaction.
- Strong sense of ownership and detail orientation.
- Curiosity and a desire to constantly improve.
- Fluency in Dutch, both written and spoken.
- Proficient in English as our primary business language.
This is a full-time, permanent position based in Stockholm. We value diversity and do not discriminate based on ethnicity, religion, national origin, gender, sexual orientation, age, disability status, or any other applicable characteristics protected by law.
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