
Customer Advocate for Green Tech
3 days ago
About the Role
We are seeking a skilled Customer Success Manager to join our team. As the primary point of contact for EandoX customers, you will address inquiries and resolve issues efficiently. You will work collaboratively with the sales manager to gain insight into current and future customer needs, ensuring a proactive approach to customer satisfaction.
Key Performance Indicators
- Serve as the primary point of contact for EandoX customers, addressing inquiries and resolving issues efficiently.
- Collaborate with the sales manager to gain insight into current and future customer needs, ensuring a proactive approach to customer satisfaction.
- Design and optimize processes, including onboarding procedures, to deliver exceptional customer experiences at every stage.
- Build and nurture strong customer relationships, driving retention and loyalty, by manifesting the customer value and return on investment.
What We Look For
We seek someone with 2+ years of customer support experience or similar from a SaaS company. You should have worked with technical support for a software solution and possess strong communication skills in English. Previous experience in the sustainability industry or working with a sustainability focus is an added advantage.
Facts About the Job
This position is located in Malmö and follows a hybrid work model. We prioritize continuous personal development, investing in our employees' growth and well-being. We foster a workplace free from discrimination, valuing diversity of experience, perspectives, and background. If this role matches your aspirations, please apply.
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