
Healthcare Technology Solutions Specialist
2 days ago
We value diversity of minds, different backgrounds, and perspectives at Doctrin AB. Our mission is to positively impact the world by radically improving healthcare through intelligent digitalization.
Job DescriptionThis role involves overseeing the entire customer journey from the moment a customer chooses Doctrin's platform. The Customer Success Manager creates added value for Doctrin's customers by ensuring successful implementation and supporting onboarding for new customers and organizations.
Main Responsibilities:
- You are responsible for creating loyal, returning customers who not only continue using Doctrin's platform but also purchase new functionalities and become brand ambassadors.
- You will work closely with customers to understand their needs and provide tailored solutions.
- You will continuously monitor customer activity levels and offer solutions tailored to their current needs.
- You will identify opportunities for upselling and expand existing business.
- You will collect and analyze customer feedback to identify risks or areas for improvement.
- You will represent the customer and customer needs internally at Doctrin.
To thrive as a Customer Success Manager at Doctrin AB, you should have a passion for sales, project management, and customer service. Strong problem-solving skills, creativity, and a proactive mindset are key.
We are looking for candidates with a master's degree (or at least a bachelor's) in engineering, business & economics, medicine (MD), or nursing (RN). Fluency in English is required, and experience with digital health platforms and implementing healthcare technology is highly valued.
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