IT Collaboration Solutions Manager
6 days ago
Company Overview
">Epiroc is a global company that empowers teams across the globe with cutting-edge tools for seamless communication and collaboration. Our mission is to drive productivity and efficiency through innovative technology and transparent processes.
">Job Description
">We are looking for a seasoned professional to lead our SharePoint Online support team, ensuring the optimal functionality, availability, and user experience of our platform. As a Global SharePoint Lead, you will oversee support processes to meet service level agreements (SLAs) and business goals.
">Key Responsibilities
">- ">
- Act as a liaison between the support coordinator and the team, integrating business requirements with IT strategies.">
- Collaborate with governance teams to enhance SharePoint services and functionality.">
- Oversee support processes to meet service level agreements (SLAs) and business goals.">
- Resolve support-related issues efficiently to maintain seamless service operations.">
- Maintain comprehensive and up-to-date support documentation.">
Required Skills and Qualifications
">You should have a bachelor's degree in information technology, Computer Science, or a related field, and 5–10 years of proven experience with global SharePoint environments (on-premises and cloud). Strong knowledge of Microsoft 365 and SharePoint-specific technologies is required, along with experience in team leadership and project management.
">Benefits
">As a Digital Workplace Optimization Expert at Epiroc, you can expect an atmosphere of creativity, innovation, and workplace diversity. You will be part of a group of skilled and helpful colleagues who live by our core values: Collaboration, Commitment, and Innovation. We offer a benefits package that includes flexible working hours and bonus.
">Others
">Epiroc offers a hybrid workplace option, allowing for a better balance between work and private life. To succeed in this role, you must thrive in collaborative settings, be structured, proactive, and capable of managing multiple priorities in a global environment.
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