System Infrastructure Manager
4 days ago
About my3Twelve
At my3Twelve, we're passionate about delivering exceptional gaming experiences. We're looking for a skilled System Administrator to join our team and help us achieve this goal.
The Ideal Candidate
- 2-3 years of experience as a System Administrator or similar role
- Bachelor's degree in Computer Science, Information Technology, or related field
- Strong knowledge of operating systems (Windows, Linux)
- Ability to work independently and as part of a team
Your Responsibilities
- Maintain servers, networks, and computer systems to ensure optimal performance
- Install, configure, and troubleshoot hardware and software
- Perform regular backups and disaster recovery operations
- Ensure security and privacy of networks and computer systems
- Implement and maintain system updates and patches
- Coordinate with multiple clients, balancing various tasks, and navigating competing expectations
- Collaborate with other IT team members to resolve issues and improve system performance
- Be front line for technical improvements, including desktop support and troubleshooting hardware and software issues
- Perform the IT-related tasks for the on and off-boarding process (PC build-out, dev kit setup, etc.)
- Develop and own a process for managing requests including how issues are tracked, status is communicated, and resolved
- Identify, advocate for, and implement changes for the IT helpdesk process workflows based on requirements
- Work on both tactical (day-to-day) and strategic (long-term) projects
- Learn and implement best practices from other IT pros across organizations
- Lead the effort to evaluate and recommend hardware for various disciplines
- Document IT procedures and system configurations
What You'll Need
- Experience with network administration and network security
- Experience with configuring Azure virtual machines
- Experience with ITIL process-based helpdesk system
- Experience with a ticketing system such as JIRA Service Desk, Autotask, Kaseya, or comparable helpdesk systems
- Experience with corporate environments: AAD, AD, Directory Services, ADO, SharePoint, etc.
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