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Microsoft Enterprise Support Professional

2 weeks ago

Solna Municipality, Sweden TN Sweden Full time

**About the Role:**

We are seeking a highly skilled Microsoft Enterprise Support Professional to join our team within Active Directory & Collaboration Support. As a specialist in applications provided by Microsoft 365 service, you will be responsible for managing service requests and providing expert support to end users.

**Key Responsibilities:**

  • Managing service requests and support end users regarding Microsoft 365 applications and collaboration services.
  • Coordinating troubleshooting and resolution of complex cases between departments.
  • Providing expert support and contributing to spreading knowledge within organizations.

**Requirements:**

  • Technical Degree (Computer Science, Maths, Engineering or equivalent) and/or relevant tech experience.
  • Good knowledge in Microsoft Enterprise applications and provided services.
  • Fundamental knowledge of infrastructure services and technologies.
  • Fundamental knowledge in Active Directory Services.
  • Fundamental knowledge in ITIL and IT security.
  • Ability to communicate with technical experts and customers.