
Stability Engineer
5 days ago
At ECARX, we're committed to delivering high-quality services that meet the needs of our customers. To achieve this goal, we're seeking an experienced Stability Engineer to join our team. As a Stability Engineer, you'll be responsible for ensuring the stability and reliability of our services. You'll work closely with internal teams and suppliers to implement preventative measures and drive continuous improvement in service delivery.
Main Tasks:
- Rapidly respond to incidents, including service outages, system failures, and security breaches, adhering to Service Level Agreements (SLAs).
- Manage the incident lifecycle from identification and classification through resolution and closure, meeting or exceeding SLA requirements.
- Monitor supplier performance related to incident management and provide feedback to enhance collaboration and service delivery.
Requirements:
- Proven experience in incident management, with a strong focus on maintaining SLAs, preferably in a technology or automotive environment.
- Demonstrated ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Experience with ITIL or other incident management frameworks is highly desirable.
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