IT Support Specialist

2 weeks ago


Borås, Västra Götaland, Sweden Nexer Group Full time

About the Role

We are seeking a skilled IT Support Specialist to join our team at Nexer Group. As a key member of our support team, you will be responsible for providing technical assistance to our clients via various communication channels.

Key Responsibilities

  • Provide timely and effective technical support to clients via phone, email, and chat
  • Troubleshoot and resolve technical issues related to hardware, software, and network
  • Document and update knowledge base to ensure accurate and up-to-date information
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and implement process improvements to enhance support efficiency

Requirements

  • Minimum 1 year of experience in a help desk or technical support role
  • Strong knowledge of Active Directory and Microsoft 365
  • Excellent problem-solving and analytical skills
  • Effective communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About Nexer Group

Nexer Group is a leading provider of IT services and solutions. We help organizations achieve their goals by delivering high-quality technical support and expertise. Our team is passionate about delivering exceptional service and building long-term relationships with our clients.


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