Cloud Conversational AI Solution Architect

21 hours ago


Stockholm, Stockholm, Sweden Google Inc. Full time
About Us: At Google Inc., we're constantly innovating to help our customers succeed. As a leading provider of cloud-based solutions, we empower businesses to deliver exceptional customer experiences through advanced conversational AI technology.

Job Overview: We're seeking an experienced professional to join our team as a Contact Center Solution Specialist. In this role, you'll work closely with customers to design and implement end-to-end applications that combine our most advanced conversational AI with multimodal and omnichannel functionality.

Key Responsibilities: Your primary focus will be on growing the adoption of Customer Engagement in EMEA by leveraging your expertise in building conversational applications. You'll also collaborate with our central and highly specialized technical team to accelerate the usage of Conversational AI solutions on top of Google Cloud Platform.

Requirements: To excel in this position, you'll need a bachelor's degree or equivalent practical experience, along with 10 years of experience in technical project management, stakeholder management, solution engineering, or technical consulting, and 4 years of experience in technical leadership. Strong communication skills are essential, as you'll be working with clients who require fluency in English and Swedish.

PREFERRED QUALIFICATIONS: Experience with modern cloud architectures and technologies is desirable, as is experience in responding to RFI/RFPs and contact center systems, including conversational AI applications. A passion for building reusable assets like demos and high-level architecture as part of training and enablement programs is also valued.

About the Role: This is an exciting opportunity to make a meaningful impact on our customers' businesses. You'll have the chance to work on cutting-edge projects that drive innovation and growth.

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