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Digital Solutions and Application Expert

3 weeks ago

Stockholm, Stockholm, Sweden F. Hoffmann-La Roche Gruppe Full time
About the Position

We are seeking an experienced digital solutions and application expert to join our team. In this role, you will provide expert application support, innovate training approaches, and collaborate with our sales teams to drive business growth and customer satisfaction.

Your primary responsibilities will include delivering training sessions, managing customer cases, maintaining accurate documentation, offering product expertise, developing innovative training approaches, staying informed on product developments, and supporting sales teams.

Main Responsibilities
  1. Deliver high-quality training sessions to customers.
  2. Manage and resolve customer cases efficiently.
  3. Maintain accurate records in CRM and other databases.
  4. Provide product and application expertise to customers.
  5. Develop innovative training approaches to enhance customer experience.
  6. Stay up-to-date on product developments and competitor activities.
  7. Collaborate with sales teams to drive business growth.