
Business Process Improvement Consultant for Fraud Management
2 days ago
We are looking for a talented Business Process Improvement Consultant to join our team in Stockholm at TN Sweden.
About the Role:The client is seeking to improve their automated customer communication process. To achieve this, we need to understand and document high-level customer communication requirements from other GFCP units.
This project involves gathering and summarizing scope requirements from Sanctions, Know Your Customer (KYC), Transaction Monitoring (TM), and Fraud (FM). Representatives from these units will be interviewed 1 by 1 and/or in big workshops or through other information-gathering structures.
The consultant will work closely with representatives from Fraud Management to gather information and support the interview process.
The outcome of this project shall be:
- A detailed report outlining the work done, explaining different GFCP units' needs and how the final requirement scope has been concluded.
- Business requirements (Functional + non-functional) preferably expressed by Use Cases (UML graphs + necessary text) so the future design work will be easier and steps can be taken towards choosing a final solution for automated customer communication.
Duration: ASAP - September 30th.
Required skills:
Experience of working with Banks/Financial Services and excellent communication skills.
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