Network Infrastructure Specialist

2 days ago


Stockholm, Stockholm, Sweden Ubiquiti Inc. Full time

At Ubiquiti Inc., our mission is to revolutionize the way businesses and individuals connect. With a portfolio of innovative products, we empower organizations to thrive in today's digital landscape.

About the Role

We are seeking a highly skilled Network Infrastructure Specialist to join our team. As a key member of our support staff, you will provide expert technical assistance to new enterprise customers, working closely with cross-functional teams to drive product improvement.

Responsibilities
  1. Provide comprehensive technical support for our product lines via phone, web chat, and email.
  2. Owning incoming requests from beginning to resolution for premium customers.
  3. Educating customers on the features and best practices of our products.
  4. Assisting customers with architectural design.
  5. Troubleshooting and diagnosing issues, including providing workarounds when required.
  6. Identifying areas of opportunity for improvement for user experience, working with development and product management teams.
  7. Staying up-to-date on our products and related industry technologies.
Requirements
  1. Practical knowledge of one or more technical domains that you have helped explain to normal users.
  2. Experience with networking including routing, switching, security, and VPNs; and an understanding of various networking protocols (TCP/IP, WireGuard, etc.) and major operating systems (Linux) is preferred.
  3. Knowledge of and enthusiasm for Ubiquiti products is a bonus.
  4. Ability to work in a fast-paced environment with changing priorities.
  5. Expertise around factors that impact UX (e.g., how can we improve our products or services), and CX (e.g., how can we improve our support experience and customer interactions).
  6. Excellent written and verbal communication skills.


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