![Ubiquiti Inc.](https://media.trabajo.org/img/noimg.jpg)
Network Infrastructure Specialist
2 days ago
At Ubiquiti Inc., our mission is to revolutionize the way businesses and individuals connect. With a portfolio of innovative products, we empower organizations to thrive in today's digital landscape.
About the RoleWe are seeking a highly skilled Network Infrastructure Specialist to join our team. As a key member of our support staff, you will provide expert technical assistance to new enterprise customers, working closely with cross-functional teams to drive product improvement.
Responsibilities- Provide comprehensive technical support for our product lines via phone, web chat, and email.
- Owning incoming requests from beginning to resolution for premium customers.
- Educating customers on the features and best practices of our products.
- Assisting customers with architectural design.
- Troubleshooting and diagnosing issues, including providing workarounds when required.
- Identifying areas of opportunity for improvement for user experience, working with development and product management teams.
- Staying up-to-date on our products and related industry technologies.
- Practical knowledge of one or more technical domains that you have helped explain to normal users.
- Experience with networking including routing, switching, security, and VPNs; and an understanding of various networking protocols (TCP/IP, WireGuard, etc.) and major operating systems (Linux) is preferred.
- Knowledge of and enthusiasm for Ubiquiti products is a bonus.
- Ability to work in a fast-paced environment with changing priorities.
- Expertise around factors that impact UX (e.g., how can we improve our products or services), and CX (e.g., how can we improve our support experience and customer interactions).
- Excellent written and verbal communication skills.
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