Digital Experience Engineer

14 hours ago


Stockholm, Stockholm, Sweden Optimizely Full time
About the Role

We are seeking an experienced Digital Experience Engineer to join our Technical Support Services (TSS) team. As a key member of this team, you will provide technical assistance to partners and customers, focused on Optimizely's products and applications.

Your primary responsibility will be to respond to assigned service tickets, work through to successful resolution while meeting or exceeding all service level and customer satisfaction objectives. You will also establish solid foundational knowledge of all Optimizely products and develop expertise in one or more areas.

The ideal candidate will possess a sense of urgency and a passion for customer service, with proficient written and verbal communication skills, strong troubleshooting and analytical skills, and the ability to address problems quickly.

Key Responsibilities
  • Respond to assigned service tickets and work through to successful resolution.
  • Establish solid foundational knowledge of all Optimizely products.
  • Develop expertise in one or more areas.
  • Follow standard departmental operating procedures.
  • Effectively prioritize and manage individual service ticket queues.


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