
IT Transition Specialist
6 days ago
As a leading player in engineering and professional services, WSP delivers innovative solutions to our clients across the globe.
This role is integral to the Enterprise IT Service Management Organisation, reporting into the Practice Manager, Operational Readiness, as part of our global transformation journey.
Key Deliverables:- Foster strong relationships between the IT Project Management Office and Front Line Services Hub organisations, including IT Partners and other 3rd parties working as part of the Hub operation.
- Adhere to defined processes and operating procedures to ensure seamless support for new or changed services.
- Design and implement effective knowledge transfer initiatives among support and operational teams, including 3rd party suppliers and IT partners.
- Work collaboratively with the Enterprise ITSM Asset & Configuration Management team to maintain a current and accurate CMDB.
- Lead the management of the Service Catalogue through 'the project' to reflect changes to existing services and add/new or retired services.
- Partner with IT Project Management Office and Front Line Services Operational teams to assess and address identified 'project' risks and issues before Change Enablement.
- Set realistic expectations on the performance and use of new or changed services with Front Line Services operational teams and regional Business Partners.
- Document key takeaways for continuous improvement of the Service Transition process and standard operating procedures.
- Contribute valuable insights to continual service improvement activities based on experience and observations and through feedback.
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