
Technical Network Support Specialist
8 hours ago
At Ooakrelations, we're committed to delivering exceptional IT solutions. As an Enterprise Network Engineer, you'll play a vital role in providing top-notch technical support to our clients.
The ideal candidate will possess strong knowledge of networking protocols, including TCP/IP, WireGuard, and Linux operating systems. Experience with routing, switching, security, and VPNs is highly preferred.
Responsibilities include:
- Providing technical support via phone, web chat, and email
- Owning incoming requests from beginning to resolution for premium customers
- Educating customers on Ubiquiti products, features, and best practices
- Assisting customers with architectural design
- Troubleshooting and diagnosing issues, including providing workarounds when required
- Identifying areas of opportunity for improvement in user experience, working with development and product management teams
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