Technical Network Support Specialist

8 hours ago


Stockholm, Stockholm, Sweden Ooakrelations Full time
Job Description

At Ooakrelations, we're committed to delivering exceptional IT solutions. As an Enterprise Network Engineer, you'll play a vital role in providing top-notch technical support to our clients.

The ideal candidate will possess strong knowledge of networking protocols, including TCP/IP, WireGuard, and Linux operating systems. Experience with routing, switching, security, and VPNs is highly preferred.

Responsibilities include:

  • Providing technical support via phone, web chat, and email
  • Owning incoming requests from beginning to resolution for premium customers
  • Educating customers on Ubiquiti products, features, and best practices
  • Assisting customers with architectural design
  • Troubleshooting and diagnosing issues, including providing workarounds when required
  • Identifying areas of opportunity for improvement in user experience, working with development and product management teams

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