Process Intelligence Expert

2 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time

Celonis is a global leader in process mining technology, and we're seeking an experienced Process Intelligence Expert to join our team. As a key member of our Value Engineering team, you will play a crucial role in driving business transformation with our most strategic customers.

The Role:

This is a unique opportunity to leverage your expertise in driving large-scale transformation programs and process re-engineering engagements. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of our top customer base on their journey to realizing value with Celonis.

Your Responsibilities:
  • Accountable Program Lead & Engagement Manager: Develop and maintain strong relationships with key stakeholders, including C-level internal/external executives, embedding Celonis into their strategic objectives.
  • Ensure engagements are properly staffed, leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering.
  • Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.

Driving Customer Value: Responsible for the end-to-end customer value journey (landing, expanding, adoption and renewing). Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.

Requirements:
  • Minimum 10 years of relevant customer success, strategy consulting, or related experience in Industry required.
  • Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
  • Strong experience working for or within the Telco space, being familiar with current challenges, strategic direction, and ongoing initiatives. Strong existing network is a plus.

About Us: Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Join us as we make processes work for people, companies and the planet.



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