Platform Engineering Lead

4 days ago


Stockholm, Stockholm, Sweden ServiceNow Full time

Company Overview

At ServiceNow, we're committed to empowering organizations to find smarter, faster, and better ways to work. Our intelligent cloud-based platform seamlessly connects people, systems, and processes, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.

Job Description

The Senior Platform Architect is a critical advisory role, responsible for helping customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes. This position requires strong leadership skills, with the ability to guide customers, partners, and internal team members on successful customer solutions.

Key Responsibilities

  • Collaborate with customers across executive, platform owner, enterprise architects, and development teams during solution selling, structuring, and implementation.
  • Provide architectural guidance across multiple engagements, ensuring customers use best practices around instance strategy, technical governance, core data, integrations, and platform health.
  • Develop strategic relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
  • Translate business goals into actionable customer roadmaps, driving long-term success.
  • Translate business information and technical requirements into an architectural blueprint to achieve complex objectives.
  • Engage with customer Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
  • Manage technical governance and delivery operating models, ensuring instance health.

Required Skills and Qualifications

  • Experience leveraging or critically thinking about AI integration in work processes, decision-making, or problem-solving.
  • 8+ years progressive experience in professional services; or equivalent education/experience.
  • Management consulting experience.
  • Creativity with comfort running programs independently within a fast-paced environment.
  • Success driving complex issues through analysis and resolution.
  • Industry domain expertise.
  • Large program experience leading architecture and design.
  • Cloud application technology experience.
  • ServiceNow certifications in aligned workflows.


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