Global VOIP Environment Manager

3 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time

Key Responsibilities:

  1. Provide end-to-end ownership and accountability for the service delivery, maintenance, and support of the global VOIP infrastructure.
  2. Manage telephony migrations from on-premise CUCM into Cisco Cloud (Webex Calling).
  3. Design, build, manage, optimize, support, and maintain the enterprise VOIP environment including CUCM, SIP CUBE, Webex Calling, and Contact Center.
  4. Develop and maintain technical standards and system configuration documentation, physical and logical diagrams, knowledge base articles, and runbooks.
  5. Responsible for software and hardware upgrades relating to the Cisco voice infrastructure.
  6. Proactively and reactively identify and remediate voice and video performance issues.
  7. Provide Tier 3 technical expertise and support relating to Cisco voice infrastructure.


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