Financial Services Representative

10 hours ago


Stockholm, Stockholm, Sweden Qred AB Full time
Join Our Team

We are looking for a Dutch-speaking Customer Success Representative to join our team. As a pioneer in fintech, we are committed to transforming the financial landscape for entrepreneurs.

This role involves supporting Dutch customers via various contact channels, including phone, chat, and email. You will resolve customer inquiries, drive sales funnels, and take ownership of the onboarding process.

In this position, you'll collaborate with colleagues within the Customer Service/Sales team as well as other stakeholders and departments to drive errand resolution. We have grown our Dutch Customer Success team significantly in recent years and have received our banking license. Therefore, you will also have an impact on new routines and ways of working both internally and externally.

Key Responsibilities

  • Manage inbound customer inquiries via phone, chat, and email.
  • Take full ownership of the resolution and customer-facing contact.
  • Collaborate with colleagues to drive improvements.

Requirements

  • Experience in customer service, preferably via phone and email.
  • Basic knowledge of financial products.
  • Proven capabilities in high customer satisfaction.
  • Strong sense of ownership and detail orientation.
  • Curiosity and a willingness to constantly improve.
  • Fluency in Dutch, both written and spoken.
  • Proficient in English, as it's our primary business language.
  • Experience from previous fintech and/or fast-growing companies is a plus.


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