IT ServiceDesk Specialist

1 month ago

Stockholm, Stockholm, Sweden King Full time

About the Role:

We are seeking an experienced IT ServiceDesk Engineer to join our team in Stockholm. As a key member of our IT Support function, you will be responsible for delivering high-quality technical support to our global user base.

Key Responsibilities:

  • Triage, resolve or escalate incidents/critical incidents in a timely manner to minimize SLA breaches on a global scale using ServiceNow
  • Guide onsite teams with incident/request ticket-type prioritisation after having performed due diligence
  • Provide end-user support for applications and systems such as Microsoft Office 365, Slack, Adobe CC Suite, VPN, and video conferencing systems
  • Account life cycle management from new hires to account deactivations through scripts, Active Directory, Exchange Management Console, Google Workspace or Office 365 Admin Portal
  • Hold skills with IT support tools including but not limited to: antivirus, imaging tools, MDM solutions, disk encryption, spam management
  • Conversant with iOS and Android mobile devices
  • Proactive in creating and updating documentation using a Wiki
  • Mentor customers and deliver both team and end-user training as required
  • Software installations using remote desktop tools and/or computer agents
  • Working knowledge on best practices for Windows System support on account, email, and Windows group management

About King:

King is the game developer behind the world-famous Candy Crush franchise, as well as mobile game hits including Farm Heroes, Bubble Witch, and Pet Rescue. We employ nearly 2,000 people in game studios in Stockholm, Malmö, London, Barcelona, and Berlin, and offices in San Francisco, New York, and Malta.

Why Work at King?

We design games for everyone, no matter where they are or who they are, and we employ all sorts of people from all kinds of backgrounds to bring them to life. Truth is, we simply cannot expect diversity in our players and originality in our games without first nurturing it in our people. A great saga needs all sorts of heroes.

The estimated salary for this role is around 90,000-120,000 SEK per year, depending on experience. Please note that this is an estimate based on industry standards and may vary.

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