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Hybrid Learning Manager
2 days ago
We help organizations create, share, and manage knowledge in a seamless and engaging way. Our Learning Management System is trusted by thousands of users globally.
We're looking for a Senior Customer Success Manager to join our dynamic team in Stockholm and take our Customer Success function to the next level.
Your Responsibilities:
- Develop and implement strategies to improve customer retention and reduce churn.
- Work closely with internal teams to ensure alignment between customer needs and business goals.
- Analyze customer data to identify opportunities for growth and address challenges.
- Provide feedback to the Product team to inform ongoing improvements.
Requirements:
- At least 3 years of experience in Customer Success or Key Account Management.
- Strategic mindset and hands-on experience in developing strategies to retain customers.
- Enterprise experience and ability to manage complex customer relationships.
- Tech-savvy and familiar with CRM tools.
- Exceptional communication skills in Swedish and English.
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