Hybrid Learning Manager

2 days ago


Stockholm, Stockholm, Sweden Learnifier Full time
Empower Customer Success at Learnifier

We help organizations create, share, and manage knowledge in a seamless and engaging way. Our Learning Management System is trusted by thousands of users globally.

We're looking for a Senior Customer Success Manager to join our dynamic team in Stockholm and take our Customer Success function to the next level.

Your Responsibilities:

  1. Develop and implement strategies to improve customer retention and reduce churn.
  2. Work closely with internal teams to ensure alignment between customer needs and business goals.
  3. Analyze customer data to identify opportunities for growth and address challenges.
  4. Provide feedback to the Product team to inform ongoing improvements.

Requirements:

  • At least 3 years of experience in Customer Success or Key Account Management.
  • Strategic mindset and hands-on experience in developing strategies to retain customers.
  • Enterprise experience and ability to manage complex customer relationships.
  • Tech-savvy and familiar with CRM tools.
  • Exceptional communication skills in Swedish and English.

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