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Technical Systems Manager
2 weeks ago
**About the Role**
We are seeking a highly skilled Technical Process Lead to join our team at Infosys Technologies (Sweden) AB. This is an exciting opportunity for a seasoned IT professional to drive technical excellence and lead our service delivery efforts.
Main Responsibilities:
- Provide end-user support on-site, maintain hardware, and fix technical problems.
- Troubleshoot and diagnose issues or escalate faults to service desk managers, incident & problem managers, and coordinate with remote teams.
- Maintain and support applications and operating systems, either directly to users or through service delivery functions.
- Gather diagnostic information, analyze problems, and resolve issues related to end-user computing devices.
Required Skills and Qualifications:
- Prior experience in a customer-focused end-user support role is valuable.
- Swedish & English language proficiency.
- Good knowledge of Microsoft's product offerings, including high-level capabilities and competitor products.
