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Technology Innovation Lead
7 hours ago
We're a company at the forefront of technological advancement, dedicated to crafting seamless digital experiences and empowering organizations to thrive in the digital age.
Job RoleAs an IT Application Specialist, you'll be responsible for coordinating vendor relationships, spearheading intelligent automation initiatives, and cultivating a customer-centric approach to deliver exceptional support and foster strong relationships with stakeholders.
Key Responsibilities:
- Coordinate vendor relationships for end-user support and procurement of IT materials and services for our offices in Stockholm and Gävle.
- Lead intelligent automation initiatives, leveraging cutting-edge technologies to drive process efficiency and innovation. Serve as a subject matter expert in Microsoft O365, providing strategic guidance and support in utilizing Power Platforms and Power BI to unlock actionable insights.
- Develop a customer-centric approach, delivering exceptional support and fostering strong relationships with stakeholders.
- Provide timely assistance to users with technical issues, guiding them to service desk or other appropriate resources when necessary.
- Maintain accurate local application registers and technical documentation.
- Effectively manage hardware and software resources, ensuring that inventory is maintained for selected hardware and that equipment is properly assigned.
- Collaborate with the global information systems team to ensure compliance with internal policies, industry standards, and legal regulations.
- Regularly travel to our offices in Scandinavia, including monthly trips to Gävle and Stockholm.
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- 2-4 years of experience in IT support, application support, system administration, or a similar role.
- Preferred experience in Intelligent Automation, Microsoft O365 (Power Platforms, Power BI), UIPath, and SAP.
- Demonstrated autonomy in managing projects and change initiatives.
- Strong customer orientation with excellent support skills in common applications, particularly within the O365 suite.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
- Fluent in English and Swedish.
- Strategic mindset with a passion for driving technological innovation and business transformation.
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