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IT Support Specialist
15 hours ago
Företaget Payified AB är ett ledande fintech-företag som med sin innovativa mjukvara, Betalkontroll, hjälper företag och organisationer att säkra och korrekta betalningar. Företaget har en stark position på marknaden och arbetar tillsammans med välkända aktörer såsom Region Stockholm, Ahlsell, Securitas, Tele2 samt över hundra kommuner, regioner och kommunala bolag.
I rollen som Onboarding & Technical Support kommer du att arbeta nära kunderna från start och ansvara för de tekniska delarna av onboardingprocessen. Du hjälper till med integrationer, systemkonfiguration och utbildning för att säkerställa en optimal uppstart.
Du blir en viktig kontaktperson för företagets kunder även efter implementeringen, där du hanterar tekniska frågor och ger förstklassig support. Dessutom kommer du att få möjligheten att påverka utvecklingen av produkten genom samarbete med utvecklingsteamet.
Huvudsakliga arbetsuppgifter:
- Hantera tekniska delar av onboardingprocessen.
- Ge kundsupport i toppklass via telefon, e-post, chatt och videomöten.
- Samverka med och stödja företagets utvecklingsteam i förbättringsarbetet.
Krav:
- Erfarenhet av att konfigurera servrar och tjänster.
- Erfarenhet inom IT-support och/eller IT-drift.
- Mycket goda kunskaper i svenska och engelska, både i tal och skrift.
Meriterande:
- Erfarenhet av JSON, XML och strukturerad data.
- Erfarenhet av systemintegrationer via fil och/eller API.
- Kunskap om SFTP och filkommunikation.
- Kunskaper inom databashantering.
Arbetssätt:
Företaget eftersträvar ett starkt teamarbete och erbjuder möjlighet till utveckling och personalutveckling.
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