
Quality Assurance Manager
7 days ago
About Hitachi Energy
Hitachi Energy is a global technology leader that is shaping the future of industry and society through digitalization, automation and innovation.
We are recognized worldwide for our groundbreaking software solutions that facilitate the management of electricity transmission and distribution, energy trading, and asset and work management.
In this role, you will manage the Quality & Continuous Improvement function within a versatile software team that is pivotal to the Green Transition.
Key Responsibilities- Define and implement the GPG Quality and CI strategy, including governance of Quality and CI function in line with business needs and directives.
- Act as an advocate for the Customer by ensuring the Voice of Customer is represented throughout the value chain.
- Manage the Global Quality Management System and coordinate the continuous improvement of our business processes.
- Accountable for maintaining and securing required Certifications in all units within the GPG scope.
- Establish process performance indicators, and ensures effective internal controls are in place to verify that processes continue to meet customer and stakeholder requirements.
- Analyze the process performance indicators continuously and take actions to address situations where process performance deviates from expectations and manage such deviations to closure.
- Manage resolution of high-profile customer non-conformities. Protect and strengthen customer trust by effectively addressing feedback through corrective and preventive actions.
- Act as a Role Model and Change Agent for the behavior required to support a Quality Culture. Influence Senior Managers and Peers to ensure the correct thinking and decision making required to support the implementation and execution of Quality Strategies.
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