
Data Scientist Lead
4 days ago
About Professional Galaxy AB
We are seeking a highly skilled Data Scientist Lead to join our team at Professional Galaxy AB. This is an exciting opportunity for a talented individual to drive the development of AI and machine learning models that enhance Predictive and Proactive Operations.
Key Responsibilities
- Data Science and Model Development
- Design and implement predictive and prescriptive models to address operational challenges in our ITSM platform.
- Develop algorithms to optimize multi-system incident workflows and improve SLA compliance using machine learning frameworks like Scikit-learn, TensorFlow, or PyTorch.
- Collaborate with data engineers to build scalable data pipelines and ensure efficient data processing on cloud platforms such as Azure, GCP, or AWS.
- Apply advanced analytics to enhance end-to-end incident workflows across multiple systems, reducing IT operations incidents and false positive alerts.
- Leverage machine learning to automate detection, triage, and escalation processes, improving MTTR and SLA adherence.
- Monitor and fine-tune models to ensure accuracy, efficiency, and reliability, providing insights and recommendations to improve processes.
- Partner with product teams, service delivery managers, and architects to align solutions with business goals, focusing on customer-centric solutions.
- Analyze existing processes to identify inefficiencies and propose data-driven enhancements, staying updated on industry trends, tools, and technologies.
- Contribute to building a library of reusable models and solutions to support the broader organization, developing dashboards and reports to visualize insights, track SLA adherence, and measure MTTR improvements.
- Communicate findings and progress to both technical and non-technical stakeholders effectively, ensuring seamless collaboration across departments.
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