
Digital Healthcare Transformation Lead
19 hours ago
Doctrin's mission is to revolutionize the patient journey through intelligent digitalization. Our platform enables healthcare providers to prioritize, treat, and follow up with patients securely online.
We value diversity of minds, different backgrounds, and perspectives, uniting around our mission to positively impact the world.
Job Description: Digital Healthcare Transformation LeadThe role of a Digital Healthcare Transformation Lead at Doctrin involves overseeing the entire customer journey from implementation to ongoing support. This is a highly proactive position requiring a strong understanding of customer needs and the ability to address them before customers reach out.
The responsibilities include:
- Implementation and Onboarding: You are an expert on Doctrin's platform and understand how it can be tailored to help each organization achieve its digitalization goals.
- Customer Relationship Building: You are service-oriented and attentive to understand customers' needs and challenges.
- Proactive Support: You continuously monitor customer activity levels to offer solutions tailored to their current needs.
- Upselling Opportunities: You identify opportunities for customers to upgrade or add new functionalities to their existing platforms.
You will represent the customer and their needs internally at Doctrin, providing input and feedback to other departments on how we can best meet current and future customer needs.
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