Experience Specialist

7 hours ago


Stockholm, Stockholm, Sweden Icaniwill Ab Full time
Job Overview

We are seeking a motivated Customer Service Experience Specialist to join our dynamic team at Icaniwill Ab. This role offers the opportunity to work in a fast-paced e-commerce environment and contribute to delivering exceptional customer experiences.

Key Responsibilities:

  1. KPI Reporting: Maintain accurate and up-to-date KPI reports to inform business decisions.
  2. Team Collaboration: Collaborate with the Customer Service Manager to plan and coordinate team tasks.
  3. Staffing Planning: Assist in creating staffing schedules to meet business needs.
  4. Customer Engagement: Support the team in handling customer inquiries and provide timely resolutions.
  5. Process Improvement: Contribute to improvement projects aimed at enhancing the customer experience.
  6. Documentation: Update and maintain the FAQ section on our website.
  7. Communication: Ensure effective internal and external communication.

About Us:

Icaniwill Ab is a pioneering online sports fashion brand committed to delivering high-quality products and exceptional customer service. Our team thrives in a dynamic and supportive environment that fosters growth and innovation.



  • Stockholm, Stockholm, Sweden Scania Nederland B.V. Full time

    Developing Exceptional Brand ExperiencesWe're looking for an experienced Visitor Experience Specialist to join our Event Experience team in Central Communications. As a specialist, you'll contribute to delivering exceptional brand experiences aligned with our Visitor Operating Standard.In this role, you'll work closely with the Event Experience team to...


  • Stockholm, Stockholm, Sweden Bokadirekt AB Full time

    About UsBokadirekt AB is Sweden's largest marketplace for beauty and health products, connecting over 20,000 professionals. Our platform facilitates nearly 2 million bookings every month through our website and app.As a Digital Experience Specialist at Bokadirekt AB, you will play a key role in enhancing user experiences and maximizing conversions on our...


  • Stockholm, Stockholm, Sweden Academic Work Full time

    Experience Marketing SpecialistThis role is a consultant assignment through Academic Work which will be ongoing for 12 months. As an Experience Marketing Specialist, you will be the cross-functional connection that influences development and leads the end-to-end articulation of experiences, from ideation to launch, through the creation of outstanding content...


  • Stockholm, Stockholm, Sweden Getinge Full time

    About the RoleWe are seeking a talented Usability Specialist to join our team in Solna, where you will play a crucial role in shaping the user experience of our medical devices. As a Usability Specialist, you will work closely with cross-functional teams to design and develop products that meet the highest standards of usability, safety, and...


  • Stockholm, Stockholm, Sweden Qliro Group Full time

    Job ResponsibilitiesAs a Checkout Experience Specialist, your key responsibilities will include:Designing and implementing seamless checkout flows for our merchants' customers.Working on different projects to modernise our Checkout solution, including rearchitecting core parts of the Checkout and moving them to AWS.Collaborating with technologies like .NET,...


  • Stockholm, Stockholm, Sweden Getinge Full time

    Job Description:Getinge is a leading provider of life-saving technology and medical equipment. As a User Experience Specialist, you will play a crucial role in designing user-centered experiences for our customers, ensuring that our products meet the highest standards of usability, safety, and effectiveness.We are seeking a talented individual to join our...


  • Stockholm, Stockholm, Sweden CXG Full time

    Enhance your shopping experience and get rewarded by providing valuable insights to top luxury and premium brands.As a customer experience specialist, you'll have the chance to explore high-end boutiques, discover new products, and share your candid feedback. This is a great opportunity to make some extra money during your free time.With CXG, you'll have the...


  • Stockholm, Stockholm, Sweden Nordnet AB Full time

    The Collaboration Technology Specialist - Employee Experience role at Nordnet AB is an exciting opportunity for a seasoned expert in collaboration and productivity tools. As a specialist, you will be responsible for ensuring seamless integration and maximum ROI from our suite of tools, primarily Google Workspace, Slack, and Atlassian...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    H&M Group is a global leader in fashion and retail.We are looking for a skilled Kafka Specialist with DevOps experience to join our team.In this role, you will work closely with cross-functional teams to design and implement scalable event-driven systems.Responsibilities:Implement CI/CD automation for platform onboarding and self-service...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Omnichannel Customer ExperienceWe are seeking an experienced Analytics Specialist to join our team in Personal Banking Analytics, Sweden. As a key member of our team, you will be responsible for analyzing customer behavior, identifying trends, and developing data-driven strategies to improve the omnichannel customer experience.Your primary responsibility...


  • Stockholm, Stockholm, Sweden Publicis Groupe Sweden Full time

    The Role of an Influencer Marketing SpecialistAs an Influencer Marketing Specialist at Publicis Groupe Sweden, your primary responsibility will be to develop and implement strategic campaign recommendations for influencer marketing. You will work closely with project managers and account managers to execute effective influencer activations.Key...


  • Stockholm, Stockholm, Sweden Getinge Full time

    About the RoleWe are seeking a talented UX designer/user experience specialist to join our critical care team. As a human factors engineer/medical device interaction designer, you will play a crucial role in designing user-centered products that meet the highest standards of usability, safety, and effectiveness.You will work closely with cross-functional...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Welcome to TN Sweden, where we're shaping the future of transportation. As a leading player in the industry, we're committed to delivering exceptional customer experiences that transform lives.We're seeking a seasoned professional to fill the role of Senior Customer Experience Specialist in Stockholm, SE. In this critical position, you'll be responsible for...


  • Stockholm, Stockholm, Sweden Vipas Full time

    Job Description:As a DevOps specialist, you will be responsible for developing and improving CI/CD processes as well as system development in a Linux-based environment.Key Responsibilities include:* Developing and improving CI/CD processes* Focusing on system development in a Linux-based environment* Collaborating with both developers and operations teams*...


  • Stockholm, Stockholm, Sweden Academic Work Full time

    Job DescriptionWe are seeking an experienced Marketing Strategist to join our team as an Experience Marketing Specialist. This role will focus on developing marketing assets that drive conversion and purchase intent, while supporting the end-to-end Commercial Launch process for assigned projects.Key ResponsibilitiesWork closely with the Experience Marketing...


  • Stockholm, Stockholm, Sweden Xensam Ltd. Full time

    Job TitleTalent Brand Specialist at Xensam Ltd.Job Type: Full-timeResponsibilitiesAs our Talent Brand Specialist, you'll be responsible for:Developing and implementing recruitment and branding strategies to strengthen Xensam's employer brand.Collaborating with marketing teams to create engaging content for social media and recruitment campaigns.Hosting and...


  • Stockholm, Stockholm, Sweden WSP Sverige AB Full time

    Job Description:At WSP, we're seeking a talented Communications Specialist to join our global team. As a key member of our digital marketing efforts, you'll be responsible for creating compelling client stories that showcase our expertise in engineering, science, and digital.Our ideal candidate has a passion for storytelling and a knack for turning complex...


  • Stockholm, Stockholm, Sweden The Place - Stockholm Full time

    Key ResponsibilitiesThe ideal candidate will possess strong communication and teamwork skills, with experience in project management and stakeholder coordination. As a Marketing Specialist, you will be responsible for:Supporting the marketing manager in key projects and initiatives.Managing elements of large-scale projects and ensuring successful...


  • Stockholm, Stockholm, Sweden Starbreeze Full time

    Starbreeze is seeking a skilled Senior Sound Designer to contribute to the development of high-quality, immersive audio experiences for our games. As a member of our Project Baxter team in Stockholm, you will play a key role in creating engaging and interactive soundscapes that bring characters to life.Key Responsibilities:Collaborate with the audio team to...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Job Summary:A great opportunity for enthusiastic shoppers to provide feedback on luxury brands, enhancing their customer experience.Key Responsibilities:Share your thoughts and opinions about luxury brands, participate in surveys, and contribute to improving their in-store and online experiences.What We Offer:Flexible schedule, possibility of extra income,...