
Experience Specialist
7 hours ago
We are seeking a motivated Customer Service Experience Specialist to join our dynamic team at Icaniwill Ab. This role offers the opportunity to work in a fast-paced e-commerce environment and contribute to delivering exceptional customer experiences.
Key Responsibilities:
- KPI Reporting: Maintain accurate and up-to-date KPI reports to inform business decisions.
- Team Collaboration: Collaborate with the Customer Service Manager to plan and coordinate team tasks.
- Staffing Planning: Assist in creating staffing schedules to meet business needs.
- Customer Engagement: Support the team in handling customer inquiries and provide timely resolutions.
- Process Improvement: Contribute to improvement projects aimed at enhancing the customer experience.
- Documentation: Update and maintain the FAQ section on our website.
- Communication: Ensure effective internal and external communication.
About Us:
Icaniwill Ab is a pioneering online sports fashion brand committed to delivering high-quality products and exceptional customer service. Our team thrives in a dynamic and supportive environment that fosters growth and innovation.
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