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Digital Content Creator
5 days ago
Voyado is a leading provider of personalization and relevance solutions for online and offline channels. Our customer experience cloud enables brands to engage customers, elevate shopping experiences, and evolve their businesses.
Role OverviewWe're seeking a creative Academy Content Specialist to join our Customer Success team and help us create engaging online courses that maximize product adoption.
About the RoleThis role involves designing and developing digital training content for our products Engage and Elevate. You'll focus on creating courses for Engage as part of a parental leave cover, with long-term responsibilities expanding to include strategic planning, prioritization, and execution of training initiatives across both products and for our Partner Team.
Main Responsibilities:- Plan, create, and deliver engaging online courses (text, videos, images) for our learning management system (LMS).
- Collaborate with stakeholders to ensure training aligns with customer needs.
- Track course performance using data and user feedback, iterating to improve content.
- Maintain a consistent tone of voice and pedagogical structure across materials.
- Support other course creators with reviews and LMS optimization.
The successful candidate will also contribute to strategic planning to continuously improve and develop our training programs over time, ensuring that customers and partners gain maximum value from our products.
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