
Client Onboarding Specialist
10 hours ago
Job Description:
The successful candidate will work directly with clients to set expectations on go-live dates and prepare for the implementation of Hogia. As a gatekeeper, they will ensure seamless system setup and client onboarding. This role requires strong project management skills, excellent communication, and analytical abilities.
Responsibilities:
- Manage client expectations and deliver contractual elements
- Work across projects of varying complexity, including bespoke requirements
- Ensure accurate reporting and validation before resource allocation
- Collaborate with the Allocation and Resourcing team for effective resource utilization
- Exercise judgment and provide guidance based on experience, practices, and precedents
- Act as an interface with other departments and handle escalations when necessary
- Communicate updates to the wider teams consistently
- Contribute to knowledge sharing and team development sessions
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