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Digital Shopping Expert

1 week ago

Stockholm, Stockholm, Sweden Transcom AB Stockholm Full time

We are a global community of customer experience experts at Transcom, working together to deliver world-class service for some of the world's most beloved brands. As an ecommerce customer support representative, you'll play a vital role in enhancing our clients' customers' shopping experiences by providing exceptional service and support throughout their online purchasing journey.

Our team is passionate about making a positive impact on people's lives through excellent customer service. We prioritize building strong relationships with our clients and their customers, providing world-class service that meets their evolving needs.

What Can You Expect?

At Transcom, you'll become part of an inclusive, international environment where you feel welcomed, encouraged, and supported from day one. We invest in your growth and success, offering comprehensive training and opportunities for advancement.

  • Competitive salary and benefits
  • Comprehensive training program
  • Career advancement opportunities
  • Dynamic and inclusive work environment
  • Extensive relocation support
About the Job

This role requires excellent communication and interpersonal skills, as well as the ability to empathize with customers and provide tailored solutions to their queries. Previous customer service experience, especially within retail or ecommerce, is highly valued.

Requirements
  • Native or fluent in Finnish language
  • Intermediate English (B2+) – both written and spoken
  • Excellent communication skills with an ability to empathize and build rapport
  • Positive attitude, resilience, and ability to handle challenging customer interactions gracefully