
IT Infrastructure Support Specialist
11 hours ago
Company Overview: At Brilliant Computers Citadel and Information Technology, we pride ourselves on delivering exceptional IT support services to our clients.
As an IT Infrastructure Support Specialist, you will be responsible for installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals hardware problems, as well as desktop applications.
- Basic knowledge of enterprise LAN and WAN setups and concepts is required.
- Ability to perform smart hand activities under instruction-based activities at sites and from the Remote Team is essential.
Responsibilities include:
- Installing and configuring desktops, laptops, and printers.
- Troubleshooting hardware and software issues.
- Providing desk-side support and PC break/fix services.
- Basic administration of Windows O/S and MAC OS.
- Usage knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
- Smart hand support for peripheral and networking hardware.
- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
- Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
Requirements:
- Excellent written and oral communication skills with clients and management.
- Strong interpersonal skills.
- Ability to work with deadlines and complete tasks on time.
- Proactive ownership and sense of urgency.
Benefits:
- Console cable for CISCO and Silver Peak.
- Full Internet-ready mobile.
- Noise cancellation headsets.
- Team Viewer, MS-Teams, Putty, Remote connection software, Admin Access of the Laptop, RJ45 port on Laptop.
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