
Technical Solutions Expert
11 hours ago
Cognizant's technology services help clients navigate the complex landscape of digital transformation. Our expertise spans the entire gamut of IT services, from strategy to execution. We offer tailored solutions that meet the unique needs of our clients, leveraging cutting-edge technologies like cloud, AI, IoT, and analytics.
As a ServiceNow Specialist, you will play a critical role in helping our clients achieve their digital transformation goals. You will work closely with cross-functional teams to analyze business requirements, design and develop technical specifications, and create deliverables in different phases of the project life-cycle.
Responsibilities
- Liaise with onsite/offsite development teams on a daily basis
- Gather business requirements by interfacing with internal and external stakeholders
- Conduct analysis for application development
- Facilitate requirement workshops
Requirements
- Detailed knowledge of Service Desk processes and ITIL standards
- Experience with ServiceNow implementation and knowledge in ServiceNow Orchestration
- Strong communication, presentation, and client handling skills
- Proficiency in JavaScripting and hands-on experience with ITIL process implementation
Technical Expertise
- Knowledge in HRSD Life Cycle, ITSM
- Customisation and Administration of ServiceNow Core Modules
- ServiceNow Client side and Server Side Scripting
- Data importing using Import Sets (Data Source/Import Sets/Transform Maps)
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