AI Chatbot Specialist for Electric Vehicle Charging
2 weeks ago
Är du intresserad av AI och vill skapa innovativa lösningar för el-laddande (e-mobility) kunders behov? Vi erbjuder ett examensarbete där du får analysera, undersöka och designa en AI-chat för kundservice som specifikt riktar sig mot laddande elbilskunder.
Om projektetDetta examensarbete omfattar att ta fram och träna en AI-chatbot som ska besvara frågor från våra el-laddande kunder på våra stationer, och sedan utreda hur vi med hjälp av AI kan arbeta smartare och mer effektivt. Projektet innefattar en utförlig analys av user cases, insamling och bearbetning av data samt kravställning och utveckling av funktionalitet som är specifikt anpassad för de frågeställningar som våra elbilskunder ställs inför.
Frågeställningar- Hur kan AI-chat förbättra kundservice för elbilskunder?
- Vilka är de vanligaste användarfallen (user cases) för el-kunders kundservice och hur kan dessa lösas med AI?
- Hur kan AI-systemet designas för att effektivt läsa in och analysera data från el-kunder?
- Vilka ärenden skulle man kunna lösa genom integrationer till våra andra applikationer som kundportal/transaktionssystem med mera?
- Hur kan man säkerställa att AI-lösningen är flexibel och skalbar för framtida utökningar?
30 hp (Masternivå)
PlaceringTill stor del gör du/ni examensarbetet på din/er högskola i samarbete med handledare på Preem i Stockholm.
Vi erbjuder digDu blir en viktig del av Preem – en arbetsplats som präglas av välkomnande stämning, förtroende för medarbetarna och goda utvecklingsmöjligheter. Vi arbetar utifrån syftet att göra resan till en bättre framtid möjlig. Just nu genomgår vi den största omställningen i vår historia där det fossila successivt fasas ut och ersätts av förnybara alternativ. En omställning vi gör för att vi vill, kan och måste. Hos oss får du frihet under ansvar och uppmuntras att ta egna initiativ för att utveckla verksamheten framåt. För oss är det viktigt att du delar våra värderingar, Ansvarstagande, Nyskapande och Inkluderande eftersom de ligger till grund för allt vi gör.
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