Customer Experience Strategist

6 hours ago


Danderyds Kommun, Sweden HVD Group Full time
Job Description

We are seeking a highly skilled Customer Experience Strategist to join our team at HVD Group.

This role involves developing and implementing customer experience strategies to drive customer engagement, loyalty, and revenue growth.

The ideal candidate will have a strong understanding of customer behavior and preferences, combined with excellent analytical and communication skills.

Key Responsibilities:
  1. Develop and Implement Customer Experience Strategies: Develop and implement customer experience strategies to increase user engagement and product adoption, and reduce churn.
  2. Manage Customer Communications: Manage regular customer communications about new features, product enhancements, and upsell opportunities.
  3. Monitor and Analyze Customer Metrics: Monitor and analyze customer metrics, such as retention rates, and initiate action plans where needed based on data.
  4. Produce Content for the Customer Journey: Produce content along the full customer journey to ensure a good experience, including product information materials, product update communication, on-demand webinars, etc.
  5. Deliver Effective Communications: Deliver product update and upsell opportunity communications effectively across relevant channels, such as newsletters, customer portals, or other digital touchpoints.
  6. Nurture Customer Advocates: Develop strategies to identify and nurture customer advocates, encouraging testimonials, case studies, and referrals.
  7. Collaborate with Sales Teams: Collaborate with sales teams to identify key accounts for deeper engagement and support.


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