Head of Customer Support Operations for Underwater Systems

2 days ago


Linköping, Östergötland, Sweden TN Sweden Full time
Job Description

We are seeking a highly experienced Customer Support Manager to lead our Customer Support operation for the Business Unit Underwater Systems.

You will be responsible for leading a team of Project Managers and Engineers supporting the customer operation for a group of products (Autonomous and Remotely Operated Underwater Vehicles) within the Business Unit.

Your role will involve working closely with Employees, Contract/Customer Managers, Line Managers and other functions within the Business Unit to ensure that we provide our customers with support through the products' operational life as well as evolving our service offers.

You will report to the Head of Customer Support department and be part of our Management Team.

About the Role
  • Lead and participate in developing our Customer Support operation
  • Develop and implement strategies to improve customer satisfaction and retention
  • Collaborate with cross-functional teams to identify and address customer needs
  • Monitor and analyze customer feedback to inform business decisions

The ideal candidate will have a strong background in leadership, contract execution, and project management. They will possess excellent communication and interpersonal skills, with the ability to motivate and enthuse their surroundings.



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