Data Center Operations Technician

9 hours ago

Stockholm, Stockholm, Sweden Broadridge Trading & Connectivity Solutions Full time

Broadridge Trading & Connectivity Solutions is committed to fostering a diverse, equitable, and inclusive environment. We're seeking a highly skilled Data Center Engineer to join our team.

The ideal candidate will have a strong background in IT infrastructure, data center management, and technical support. As a Data Center Engineer, you will be responsible for ensuring the seamless operation of servers, networking equipment, and other IT infrastructure that supports business-critical applications and services.

Key Responsibilities:

  • Installation and Maintenance:
    • Install, configure, and maintain servers, storage devices, and networking equipment.
    • Perform routine maintenance tasks such as cleaning, checking cables, and ensuring proper airflow and cooling.
  • Monitoring and Diagnostics:
    • Monitor system performance, capacity, and availability using various tools and dashboards.
    • Diagnose and resolve hardware and software issues, including server failures, network outages, or storage problems.
  • Troubleshooting:
    • Respond to alerts from monitoring systems in real-time to prevent or minimize downtime.
    • Conduct root cause analysis for recurring issues to implement permanent fixes.
  • Documentation:
    • Maintain accurate documentation of infrastructure configurations, maintenance activities, and incident responses.
    • Update operational procedures and system diagrams to reflect current states.
  • Security Compliance:
    • Ensure all operations comply with security policies, including physical security of the data center.
    • Participate in security audits and implement security measures as required.
  • Asset Management:
    • Track inventory of hardware assets, manage lifecycle from procurement to decommissioning.
    • Manage spare parts inventory and ensure readiness for replacements.
  • Emergency Response:
    • Be available for emergency calls for critical system failures, which might include after-hours or weekend work on a rotation basis.
  • Collaboration:
    • Work closely with other IT teams, including network engineers, system administrators, and software developers.
    • Coordinate with external vendors for equipment repairs or upgrades.
  • Training and Development:
    • Keep abreast of new technologies and methodologies in data center management.
    • Participate in training sessions and might occasionally train new staff or interns.

Skills and Qualifications:

  • Education:
    • An Associate's or Bachelor's degree in IT, Computer Science, or a related field is preferred.
    • Certifications like CompTIA Server+, Data Center Technician (DCT), or equivalent are advantageous.
    • The ability to communicate fluently in English and Swedish is essential.
  • Technical Skills:
    • Proficiency with server, storage, and network hardware, including rack and stack experience.
    • Understanding of networking principles and hardware, including routers, switches, load balancers.
    • Familiarity with data center infrastructure management (DCIM) systems.
    • Basic knowledge of operating systems, including Linux and Windows Server.
  • Soft Skills:
    • Strong problem-solving and analytical skills.
    • Excellent communication skills for documenting processes and liaising between teams.
    • Ability to work independently or in a team environment under pressure.
  • Physical Demands:
    • Ability to lift heavy equipment up to 23 kg.
    • Comfortable working in environments that might be noisy or require climbing ladders.
  • Other:
    • Must pass security clearance checks due to the sensitive nature of data handled.
    • Must be adaptable to rotating shifts if necessary.
    • Travel to other European data centers may be required.

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