Digital Transformation Lead

1 day ago


Stockholm, Stockholm, Sweden NoA Connect Sweden Full time

NoA Connect Overview

We are a fast-growing digital marketing agency that helps businesses succeed in today's competitive market. Our team of experts specializes in developing customized marketing strategies that drive customer acquisition and activation. We pride ourselves on delivering results-driven solutions that meet the unique needs of our clients.

Job Summary

As a seasoned Customer Experience Strategist, you will play a key role in driving business growth through effective customer engagement and retention strategies. This is a senior position within our Advisory team, where you will work closely with clients to develop tailored solutions that meet their unique needs.

About the Role

  • You will lead end-to-end personalization projects, from strategy and planning to execution and optimization.
  • Work hands-on in marketing automation tools (e.g., Salesforce, Adobe, Braze) to implement customer journeys.
  • Test, measure, and analyze the effectiveness of the communication and identify improvements.
  • Develop and execute personalized marketing strategies using Customer Data Platforms (CDPs), marketing automation tools, CRM, and other relevant technologies.
  • Work closely with cross-functional teams including marketing, sales, IT, and data analytics to align customer lifecycle management initiatives with business objectives.
  • Serve as a technical expert and advisor to clients, guiding them on best practices in personalization, automation, and data integrations.
  • Together with content managers, develop content assets across email, push, SMS, and landing pages.

About You

  • 5+ years of experience in CRM, customer lifecycle management, personalization, or related fields, with a proven track record of success.
  • Employee experience from a B2B or B2C company.
  • Proven business results of your CRM/personalisation initiatives.
  • Expertise in Customer Data Platforms (CDPs), marketing automation tools, CRM systems, and IT architecture.
  • Strong technical knowledge with hands-on experience in platforms such as Salesforce, Braze, Adobe, Hubspot or similar.
  • Proven project management skills, with the ability to manage cross-functional teams and deliver on-time, on-budget projects.
  • Excellent communication skills, with the ability to translate technical solutions into business terms for non-technical stakeholders, and vice versa.

What We Offer

  • The opportunity to develop your know-how, discuss customer needs, trends, and share knowledge with colleagues.
  • The possibility to combine working from home, the office and at client's offices.
  • Respect for the personal situation and a healthy work/life balance.
  • Great benefits such as pension contribution, wellness allowance and 30 days of paid vacation.
  • A platform for individual growth through collaboration across our agency network with cutting edge leading expertise across the entire eco-system of data, technology and creativity.


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