Cloud Solutions Architect

8 hours ago


Stockholm, Stockholm, Sweden ENGINEERINGUK Full time

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Senior Technical Account Manager, Telco Vertical

CRAFTING STRATEGIES FOR CLOUD SUCCESS

As an Enterprise Support Specialist at ENGINEERINGUK, you will have the opportunity to play a key role in helping our customers achieve their goals and drive innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

The Role

As a Technical Account Manager Cloud, you will help craft and execute strategies to drive our customers' adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

KEY RESPONSIBILITIES

  • Advise on solutions, provide technical guidance and advocate for the customer.
  • Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
  • Develop trusting relationships with customers, understanding their business needs and technical challenges.
  • Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management.
  • Consult with a range of partners from developers through to C-suite executives.
  • Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
  • With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS.
  • Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning.
  • Solve a variety of problems across different customers as they migrate their workloads to the cloud.
  • Uplift customer capabilities by running workshops, brown bag sessions, etc.

BASIC QUALIFICATIONS

  • Experience in technical engineering.
  • Bachelor's degree or equivalent.
  • Experience in internal enterprise or external customer-facing environment as a technical lead.
  • Experience in three (3) or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture.
  • Experience in design/implementation/operations/consulting with distributed applications.
  • Knowledge of cloud-based architecture, cloud services and experience in customer-facing roles.

PREFERRED QUALIFICATIONS

  • Experience with AWS services or other cloud offerings.
  • Experience with operational parameters and troubleshooting for three (4) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
  • Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar role.
  • Practical knowledge of 5G network architecture and call-flows and experience in troubleshooting 5G networks.
  • Practical knowledge of OSS/BSS and experience in troubleshooting OSS/BSS products.

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