Data Driven Decision Maker

Etraveli Group, a leading provider of tech solutions and fulfillment capabilities for online sales of flights, is seeking an experienced professional to join its Customer Services Analytics team. With a strong focus on transforming complex travel processes into seamless and user-friendly experiences, the company leverages technology and data to continuously improve customer satisfaction, streamline operations, and drive automation.

The ideal candidate will have a deep understanding of business needs and possess strong analytical skills, coupled with experience in data analysis and interpretation. As part of the team, you will play a vital role in supporting these efforts by providing data-driven insights that fuel strategic decision-making.

• Operational Key Performance Indicators (OKPI) Analysis
• Deep-dives into key metrics and provide actionable recommendations around customer experience
• Ad-hoc reporting and analysis to support key strategic initiatives
• Identify opportunities to improve operational performance as well as processes
• Provide actionable data-driven recommendations to stakeholders' business questions

• Experience from a Data Analyst, or Data Scientist role
• University degree in an analytical field (e.g. Mathematics, Computer Science, Physics)
• Strong knowledge of SQL and command of analytical functions
• Programming skills in Python
• Data modeling techniques and their value in delivering end user self-service
• Ability to use a data visualization and methodical approach to communicate analytical findings
• Inquisitive mindset, being more analytical and insights driver rather than a developer mindset
• Comfortable with Linux environments
• Effective communication and teamwork skills and ability to distill complex subjects to a wider audience

• Competitive salary: €60,000 - €80,000 per annum
• Flexible working environment with hybrid-model where you can choose to work two days from home
• Central office location in Stockholm, Sweden, close to public transport and lunch restaurants
• Pension and health insurance through partners
• Diverse and inclusive work environment with opportunities for growth and development