
Industry-Specific Success Manager
11 hours ago
Company Overview
Grasp-ai is an innovative technology platform that aims to automate complex and time-consuming workflows in the finance sector. Our proprietary AI models are designed to provide a massive uplift in productivity, making us a key player in the industry.
The Challenge
The financial advisory industry relies heavily on costly and scarce cognitive labor, resulting in inefficient processes. We believe that AI can significantly improve productivity and we're working towards achieving this goal.
The Role
We're looking for a highly skilled Customer Success Manager to join our team. This individual will be responsible for ensuring our customers and trial users get maximum value out of Grasp-ai's AI platform. This includes actively monitoring usage, providing feedback to users, and gathering customer insights to inform product development.
Key Responsibilities
- Actively monitor user engagement and identify areas for improvement.
- Proactively reach out to customers to provide feedback and support.
- Gather customer insights to inform product development and improvement efforts.
Requirements
- 2+ years of experience in the financial services industry.
- Excellent communication skills with the ability to interact with customers on a daily basis.
- A positive attitude with a willingness to learn and grow with the company.
- Ability to work closely with commercial and product development teams.
What We Offer
- A unique opportunity to work with cutting-edge AI technology.
- A collaborative and dynamic work environment.
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