Cybersecurity Operations Lead

4 days ago


Stockholm, Stockholm, Sweden Orange SA Full time
Company Overview: Orange Cyberdefense is a leading provider of cybersecurity services and solutions, with over 25 years of experience in the field of global information security. We specialize in designing, implementing, and supporting innovative security solutions and services that empower organizations to protect themselves in an increasingly online world.

Our philosophy is centered around empowering organizations to maintain trust and confidence with their customers by providing reliable and secure products and services. This approach has enabled us to build strong relationships with our customers and establish ourselves as experts in our field.

We are committed to delivering high-quality services and solutions that meet the evolving needs of our customers. Our focus on innovation, expertise, and customer satisfaction has earned us a reputation as a trusted partner in the cybersecurity industry.

Job Description: The Head of Global Service Desk is responsible for managing all service desks L0/L1 within Orange Cyberdefense, ensuring a high degree of standardization and automation across different delivery hubs. Reporting to the VP Global SOC, this role works closely with colleagues' Heads of SOC to ensure the delivery of Global SOC.

The ideal candidate will have a deep understanding of customer service organization, people management skills, and international mindset and culture understanding. They will be able to lead large transformation projects in a multi-culture and multi-geographical environment, driving operational excellence and efficiency through digital transformation, automation, and AI projects.

This role offers a unique opportunity to work with a dynamic team, driving innovation and excellence in the cybersecurity industry.

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