Gaming IT Specialist
4 days ago
Job Overview
We are seeking a highly skilled and proactive Gaming IT Specialist to join our team at my3Twelve. As a key member of our IT department, you will be responsible for maintaining our IT infrastructure, ensuring system performance, and providing technical support to staff.
Main Responsibilities:
- Monitor and maintain servers, networks, and computer systems to ensure optimal performance and security.
- Install, configure, and troubleshoot hardware and software to meet the needs of our clients and staff.
- Perform regular backups and disaster recovery operations to prevent data loss and minimize downtime.
- Ensure the security and privacy of our networks and computer systems by implementing robust security measures and protocols.
- Coordinate with multiple clients, balancing various tasks and navigating competing expectations to deliver exceptional results.
- Collaborate with other IT team members to resolve issues and improve system performance through knowledge sharing and best practice implementation.
- Be the front line for technical improvements, including desktop support and troubleshooting hardware and software issues to ensure a seamless user experience.
- Perform IT-related tasks for the onboarding process, including PC build-out and dev kit setup.
- Develop and own a process for managing requests, including how issues are tracked, status is communicated, and resolved.
- Identify, advocate for, and implement changes to the IT helpdesk process workflows based on requirements.
- Work on both tactical (day-to-day) and strategic (long-term) projects to drive business growth and improvement.
- Learn and implement best practices from other IT professionals across organizations to stay ahead of the curve.
- Lead the effort to evaluate and recommend hardware for various disciplines to ensure optimal performance and efficiency.
- Document IT procedures and system configurations to ensure knowledge retention and transfer.
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