Team Development Coordinator

5 days ago


Solna Municipality, Sweden Fortum Full time

We are seeking an experienced Team Development Coordinator to join our customer service team at Fortum. In this role, you will be responsible for developing team skills, mentoring team members, and driving high performance to meet organizational objectives.

About the Role

Your key responsibilities include:

  1. Team Development: Developing team skills through training and coaching to ensure they have the necessary expertise to excel in their roles.
  2. Mentoring and Coaching: Mentoring and coaching team members to help them achieve their full potential.
  3. Process Improvements: Identifying opportunities to enhance efficiency and customer satisfaction by implementing process improvements.
  4. Culture Building: Fostering a positive and collaborative work environment that encourages teamwork and open communication.

About You

To succeed in this role, you should have:

  • A proven track record of team management experience within a contact center environment.
  • Strong leadership skills to inspire and guide the team towards achieving high performance.
  • Excellent communication skills for effective interaction with both team members and customers.
  • Good organizational skills to manage time, resources, and tasks efficiently.


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